The participation of Symach at the 9th edition of the Convention Alphabet, “Operational Excellence” dedicated to Alphabet Points, held in Ragusa on 7 – 8 June was the occasion for the officialization of the news that Symach is a technology partner for Alphabet Italia. Alphabet Italia Fleet Management SpA, the BMW Group’s car rental company, in its customer service quality improvement program has chosen Symach as a technology partner to support its Alphabet Point collision shop network in achieving quality objectives in repair, production efficiency and speed of delivery to the customer, all characteristics that distinguish Alphabet’s network. Symach Srl, which in addition to being a manufacturer of bodywork equipment is the world leader in collision shop processes and layouts, having already installed more than 90 shops all over the world with the FixLine production process, will make available to Alphabet’s network its own technological know-how and its own organization for the study of customized solutions for the design of new collision repair shops and the upgrade of existing ones, including consultancy and training on Symach repair processes.
Osvaldo Bergaglio, Symach founder and President says: “Alphabet is an excellent partner with whom we share the objectives to be achieved in terms of quality, efficiency and speed that are the foundation of Symach philosophy and process. The process, the layout and the technology of Symach can allow the collision shops of the Alphabet Point network to easily obtain the results that Alphabet expects, because while maintaining the already high quality of the service they want to be more competitive in the offer of rental cars on the Italian territory “.
Roberto Sticca, Operations Director of Alphabet Italia Fleet Management S.p.A. comments: “The partnership with Symach is complementing the one already consolidated with Akzo Nobel / Sikkens and represents a further step forward in the research path of Service Excellence in terms of both performance and strategy integration. I am convinced – concludes Roberto Sticca – that this partnership will bring great benefits to all the parties involved, because the know-how in product development and the efficiency of the processes are key factors for the quality of the service we want to offer our customers “
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