Symach customer journey begins with the understanding of customer’s needs and objectives, in line with shop size and market segment. We are happy to share with you the real steps of this journey made by concept, projection, layout, production, installation, training, relationship, magic and stories.
Part of Symach customer journey are online and on-site trainings. Online training is a serie of personalized trainings designed for site managers and technicians before the installation takes place. When, Marcello, Symach International training manager, arrives at the customer’s bodyshop team members are already familiar with him and the processes. It allows on-site training to be more efficient.
“Once a body shop owner decides to become a Symach shop it is the beginning of a long relationship”
Magic DSP, Belgium, independent dent removal bodyshop. A BodyShop in a Box, installed in one week. FixStation, for up to 10 job cycles per day
“Symach is everything I expected in terms of Design, Quality of the components, Communication with engineering team and sales department! Symach is the future for body shops”
Sofiane Hadjazi, Site Director, Magic DSP
Collision Works, US, independently-owned auto body collision, confirmed the order for their 4th Symach FixLine for up to 20 job cycles per day. This reconfirmation is a great demonstration of trust towards Symach.
From first Press Release, dated 2018:
“Since utilizing Symach equipment, the facility has reduced key-to-key time by five days and the cycle time in the booth is 28 minutes per job,” said Barry Hadlock, president of the group, January 2018.
Matthews Motors Company, High-quality pre-owned vehicle delearship, Covington, PA, US.
DryKing FixLine, for up to 10 job cycles per day
Symach provides a comprehensive solution to collision repair. They understand the entire process, and do not just sell a common spray booth. We are looking forward to improvements in work flow, cycle time, and repair quality.
Jason Matthews, Owner, Matthews Motor Company