SYMACH CUSTOMER SERVICE

Symach operates in nearly every country worldwide, offering quality technical support and training services in relation to the proper use of its equipment and the SPAP cycle.

CONSULTING AND DESIGN

Symach employs experienced process engineers who are capable of designing operational processes and layouts for our customers’ body shops, offering consulting services and organizational and management advice for the establishment of a body shop or existing one.

Ask for advice: send an e-mail or call the following number +39 (0)51 963161

REMO PLATFORM FOR TRAINING & MAINTENANCE

REMO is Symach training and maintenance platform, developed in-house for its customers. It is a free cloud-based platform for all customers, meant to support the daily work of collision repair technicians; to get familiar with Symach technology, for the periodic maintenance and to train new comers.
Its content is a rich library of written instructions and video tutorials about usage and maintenance of Symach equipment.
Spare parts are also available directly through REMO to be ordered online and quickly delivered to customers.

Let’s take a real example:

How to spray primer, dry waterborne and clearcoat with Symach FlyDry robot?

  • A mix of video tutorials and step by step process with content and images are available.
    • Contains cooling temperatures, tip and tricks.
    • UV Primer advantages and its application process.
    • Keyboard, buttons and controls explanations available for all equipment.
  • In the case of a spray booth, it includes the list of components and operative instructions, such as how does the extraction system work or how to change the filters.

TECHNICAL ASSISTANCE

Every country in which we operate is home to a technical assistance center that offers training for local technicians, as well as spare parts kits for customers, which allow for all types of repairs to be performed in just in a few hours.

Need technical assistance? Send an e-mail or call the following number +39 (0)51 963161